Terms & Conditions

We offer free parking options for our customers. You can park on the street in front of the store or use our dedicated client parking located at the back of the building.

Reservations: Appointments must be made in advance through our online booking system or by phone.

Cancellations: Cancellations must be made at least 24 hours before the scheduled appointment. In the event that a customer fails to show up for an appointment, Lotus Head Spa will charge 100% of the intended service amount.

Rescheduling: Rescheduling is allowed without any additional charge if done at least 24 hours in advance.In the event that a customer fails to show up for an appointment, Lotus Head Spa will charge 100% of the intended service amount.

Deposit: A deposit may be required at the time of booking.

Payment Methods: We accept cash, credit/debit cards, and electronic transfers.

Refund Policy: No refunds will be given for services already rendered. Refunds for cancellations will be managed according to our cancellation policy.

Product Usage: All products used during the treatment are of high quality and specifically chosen for scalp and hair care.

Notify us of any known allergies to specific ingredients before treatment.

Punctuality: Clients are advised to arrive at least 10 minutes before their appointment to complete any necessary paperwork and prepare for the treatment.

Mobile Phones: To maintain a relaxing environment, clients are encouraged to keep their mobile phones on silent mode.

Confidentiality: All personal and health information provided by clients will be kept confidential and used solely to enhance service quality.

Data Protection: We adhere to strict data protection policies to ensure the security of your personal information.

Consultation: Each session begins with a brief consultation to understand your specific needs and preferences.

Customization: Treatments are tailored to individual scalp and hair conditions, ensuring the best results.

Disclosure: Clients must disclose any relevant medical history and current health issues.

Feedback: Providing feedback during and after the treatment helps us improve our services.

Gift Cards: All gift card sales are non-refundable and cannot be exchanged for cash.

Promotions: Special offers and promotions are subject to specific terms and conditions, which will be detailed at the time of the promotion.

By engaging our LOTUS Head Spa services, you acknowledge and agree to these terms and conditions. We look forward to providing you with a relaxing and rejuvenating experience.